Genesys Cloud CX Architect
| Company | EPAM Systems |
|---|---|
| Location | Wrocław, dolnośląskie, Poland |
| Category | Technology |
| Job type | Full-time |
| Salary | Not specified |
| Posted | July 7, 2026 |
| Apply before | August 6, 2026 |
We are seeking an experienced Genesys Cloud CX Architect to design, develop, configure and maintain customer experience and contact center solutions using the Genesys Cloud CX platform. This role involves building Architect flows, integrating systems, configuring routing strategies and ensuring optimal platform performance to support business objectives. Responsibilities Design, develop and enhance IVR/IVA flows using Genesys ArchitectBuild and optimize call routing strategies, queues, skills, …
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